Built to scale. Made to feel.

An intermediary platform enabling SHA staff to monitor and resolve issues across Kenya's universal healthcare system — serving 9,500+ hospitals and handling 33,000+ daily interactions in real time.

Integrated FHIR for real-time healthcare data visibility. Led QA strategy to 95% minimum coverage. Implemented AI-driven automation agents to streamline client workflows and accelerate automated test generation.

A secure, context-aware customer-support AI agent built on retrieval-augmented generation — designed from the ground up with production safety and LLM security as first-class requirements.

Built high-performance data pipelines for document ingestion, text chunking, and vector-embedding generation. Implemented validation layers aligned with OWASP LLM Top 10 to mitigate prompt injection and insecure output handling.

A TypeScript-based in-house call-centre platform on GCP enabling customer ticketing, issue resolution, and softphone calls — the frontend layer of a broader CRM microservices architecture.

Designed RESTful APIs supporting multi-tenant architecture. Implemented async processing with Celery and RabbitMQ. Automated proactive error monitoring with Sentry, reducing bug-resolution time by 40%.

A high-availability parking-payment solution managing automated QR-code ticket payments with M-Pesa integration, deployed across major shopping malls in Kenya.

Engineered the full payment flow from QR scan to M-Pesa confirmation, with fault-tolerant architecture ensuring zero downtime during peak mall hours.